![]() ![]() All of the customers phones that connect to the PBX can now call each other free of charge and they also get access to facilities such as voicemail, queues, IVRs and time of day calling. So what’s the benefit here? At first glance, it appears to have just added additional complexity into the customer’s life - and in some ways it probably has! However now that their phones are connecting to a PBX server, an exciting range of new features become available. ![]() In order to take advantage of a range of useful additional features (which we'll come to shortly) many customers choose to deploy an on-site IP PBX, as can be seen in the second diagram. Please note that all of these features and more are provided by our own Cloud Phone System product that you can read in more detail about here.Īn On-Site IP PBX A network diagram showing SIP devices connected to an on-site IP PBX ![]() By giving the customers the ability to direct themselves to the correct department or employee, you can significantly reduce the number of disruptive calls that you employees currently have to take and transfer on. Interactive Voice Response (or IVR) is a rather complex to describe an audio phone menu that your customers dial into. Just get everyone in the meeting to dial in from wherever they are and the meeting can begin. Whether it's for employees that home work on certain days or just to talk in detail with a client, conferences mean there's no need to always organise a face-to-face meeting. ConferencesĬonferences are brilliant for remote working. With queues, customers dial into the queue itself and not to a particular employee's phone, so it becomes easy to manage teams of people and to rota who is going to be available to take a call and when. For even small businesses, nobody wants their customers to be phoning and getting a busy tone or a phone that just keeps ringing. With a cloud service, such as The Orbtalk Cloud Phone System, you will also get the option to log into some kind of portal in your web browser to download and manage the recordings at your convenience. Every extension set up on the PBX will have their own voicemail account and there is usually a facility to have your voicemail emailed to you after a message has been left. One of the most basic features that users want access to is voicemail. We'll briefly outline these features here for you now, but for those of you who want to get technical, you can read our explanation of the different types of SIP proxy servers, including B2BUA's here. Since an IP PBX is a Back-To-Back User Agent (B2BUA) and not a mere SIP Proxy, it is able to provide a range of really useful additional features over a standard SIP trunk. A network diagram showing SIP devices connected to a SIP Trunk The advantages of a IP PBX solution The customer’s SIP device might be a soft or hardware phone, if they are using a trunk like our simple Smartline product, but more commonly the customer will probably be hooking up some kind of IP PBX system to their provider’s network. A SIP trunk, whilst not a precisely defined technical term, is generally used to refer to the connection from a customer’s SIP device to their VoIP provider’s network. A question we get asked all the time is what is the difference between a cloud phone system and a SIP trunk? In this article we will try to make this clear for you.
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